Coal-Drop - About Us
Welcome to Coal-Drop.co.uk

About Us

Coal-Drop is an approved coal merchant based in Birmingham (West Midlands), and has over 50 years experience in supplying coal to retail and wholesale customers. We have developed this website to allow us to sell and supply a range of our quality fuels to homes across the nation. This provides a quick, hassle-free, convenient and cost-effective way of keeping your solid fuel supplies stocked up without having to carry heavy bags of coal and logs from the shops.

What We Do?

We are an online retailer of quality coal, smokeless fuel and kiln dried logs. Our new online service allows customers to buy solid fuel in bulk quantities easily, hassle free and cost effectively. Simply Register for an account or sign in, choose your fuel and quantity, pay with your card details using our secured payment processing system and then we’ll arrange for delivery of your order which usually takes less than 5 working days.

How it works?

Take a look around our online shop to find the product that you need. Then add the products to the basket and proceed to the checkout page where you will be prompted to input your card details. At this present time we only accept Visa and MasterCard as methods of payment. If you wish to discuss alternative methods of payment you can email or call us using the telephone number or email address shown at the bottom of this page.

Delivery

Once your order has been placed we will arrange for your palletised fuel to be collected by our partnered national haulage company who will deliver it USUALLY WITHIN 5 WORKING DAYS from the day of ordering. They will deliver your fuel on a lorry with a tail lift. On arrival the driver will lower your pallet to the road and transport it to the kerb using a pump truck. It may be possible to place the pallet on to your driveway providing the surface is flat and smooth but this will be solely at the driver’s discretion. We will not be able to transport the pallet across grass or gravel driveways.

It is very important that the ground at the delivery address is flat and you inform us of any conditions that may restrict our vehicles accessing the property. Failure to do this may result in complications to your delivery or even prevent the delivery altogether. If you’re unsure as to whether we can gain access give us a call or send us an email and we’ll investigate for you before you place your order. On the CHECKOUT page there is a “Delivery Note” box. Please enter the details there.

Need to find out about something else? Get in touch…

For all your questions please call or email our sales office at:

  • 0121 544 9350
  • enquiries@coal-drop.co.uk